Returns + Exchanges

Return & Repair Policy

We stand behind the quality of our craftsmanship. If your piece arrives and isn’t everything you hoped for, please contact us within 14 days of delivery. Returned items must be unworn, show no signs of use, and be in their original condition and packaging. Please note that all custom orders are final sale.

Due to the unique, handcrafted nature of our jewelry, we kindly ask that you review all product details carefully—including measurements and scale—before completing your purchase.

If you have any questions prior to placing your order, our Concierge Services team is happy to assist you via live chat or at shop@persiadona.com. We're here to help you feel confident in your selection.

While we do not offer refunds, we understand that unexpected situations may arise. In special cases and at our discretion, returns may be accepted within 30 days of purchase and issued as store credit only. All returns must be approved in advance.

If your Persia Donà piece requires repair due to normal wear within 30 days of purchase, we will gladly provide the necessary repairs at no charge. For pieces purchased more than 30 days ago, our jewelers will assess the item and provide a quote for any applicable repair costs. Evaluations typically take 1–2 weeks.

We hope you’ll treasure your Persia Donà jewelry for years to come—and we’re here to help you care for it every step of the way.